Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We offer a 1–hour response guarantee for every support ticket or email that you submit to our client support staff. We will speedily answer all general inquiries and forward right away the case to our admins if any further assistance is required. If you take advantage of the Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Topflight Tech Support Service

  • We’ll be available to you twenty–four–seven to respond to any queries that you may have related to our Online Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server admin tasks, check out our Managed Servers package, which includes data backup hard drive space, OS updates every week, server monitoring and restarting services, as well as problem troubleshooting and software installation services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel is installed by default for each dedicated server. Among its characteristics is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of how–to articles in addition video versions which show all the operations that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.