A lot of users who start using their very first web hosting account, or change companies, typically have questions about how specific operations are performed or face predicaments when setting up different things such as emails, website settings, etc. For this reason, many providers have prepared documentation with frequently asked questions and problems in order to help their clients receive info swiftly and easily. As a result, the support staff representatives can concentrate on actual issues that some customers may be facing, because the solution for the smaller things will be available on the Internet and clients can easily solve them without having to touch base with the customer care staff. Having detailed documentation is quite important, particularly for new customers without any practical experience at all, because the hosting service entails a lot of functions and many people can become confused about what action to take. A good knowledge base can both help you perform the things that you need and discover how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Web Hosting

If you’ve bought your first shared web hosting plan from our company or have migrated your website over to us, you will get used to our platform and our in-house developed Hepsia Control Panel in no time as we have prepared an exhaustive online knowledge base where you can find all the info that you could ever need – both general info in regard to the web hosting service as a whole and more specific info about the different functions that you can use and the predicaments that you can chance upon. The articles are available in 2 places. The full article list is accessible through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each Control Panel section as well. You can learn how to accomplish basically everything, from creating an .htaccess config file to managing a mailing list, and all the articles offer detailed guides, so you will never get bewildered on account of an ambiguous text. Surely, in case you confront a more specific problem and you’re unable to find anything about it in our knowledge base, you can get in touch with our customer care staff members 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated service, will allow you to access the extensive online support documentation that we have compiled for you. The articles offer generic info about our services, educative guides about the different features that you can access, along with troubleshooting guidelines that can help you rectify common problems that you could bump into. The topics that we’ve covered include just about everything, from easy things such as how to host a new domain in your account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available on the right side of the page that you’re on, while the full article archive is accessible through the dedicated Help section.