24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance promptly, so our shared web hosting services include 24/7 support as well as various means of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up purchasing a service which you can't use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there, we respond to all tickets within one hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated service that we offer include 24/7 customer and tech support, so regardless of what problem you have, you'll be able to get in touch with us and we'll give you a hand right away. The guaranteed reply time for each email message or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the response time rarely is more than 20 minutes. In addition, we provide phone support with several local numbers globally as well as a live chat, so you'll be able to get in touch with us and find more details about our services even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package specs, email setup, web hosting account settings, etc. If you use our services, you won't ever have an issue where you should wait for a day or two to get a problem solved like you have to do with many other service providers.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers, you will not ever have to wait for more than an hour to get support for any type of problem that you may have regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets which you open through your billing Control Panel or emails which you send to our technical support team. We also have local telephone numbers in a number of countries globally plus a live chat service where we can help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different means of communication, so no matter what your question or problem is, there will always be somebody to assist you right away. In the event that you need help with third-party software, which you cannot set up or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from our company, you'll be able to get in touch with us at any time using several channels and the max time that you will have to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To contact us about a tech matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you would like to learn more about our web hosting services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you're looking for help with third-party software that you are unable to set up or manage properly, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.