If you have bought a web hosting plan and you have some inquiries regarding a concrete feature/function, or in case you have faced a certain challenge and you require assistance, you should be able to get in touch with the respective tech support team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them along with it or not, due to the fact that the quickest way to tackle a problem most often is to use a ticket. This mode of correspondence makes the replies exchanged by both sides easy to follow and permits the client care staff representatives to escalate the issue if, for example, a server admin must become involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to have no less than two separate accounts to get in touch with the customer care team and to actually administer the hosting space. Constantly switching between different accounts could often be a drag, not to mention the fact that it requires quite a long time for most web hosting providers to reply to ticket requests.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our shared web hosting service is not separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you will be able to access it whenever you need with only a couple of clicks, without the need to sign out of your hosting account. The ticketing system includes a quick-search field, which will help you track down practically any support ticket that you’ve opened in the past, if required. On top of that, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to handle a specific problem even before you open a ticket. The response time is maximum 60 minutes, which suggests that you can obtain prompt assistance at any particular moment and if our help desk staff advises you to do something within your account, you can do it on the spur of the moment without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform as you’ll have to do with most web hosting companies out there. Our integrated trouble ticket system will enable you to post a new ticket easily and to search through older tickets using an intelligent search filter. Also, you will be able to take a look at the applicable knowledgebase articles that our system will offer you in accordance with the problem category that you choose for your new ticket. You can perform all the above-mentioned procedures without logging out of your Hepsia Control Panel at any time, which implies that if you encounter any obstacle or have an inquiry, you can touch base with our support engineers and resolve the given issue in no more than an hour via one platform.