A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's a very efficient method to get some info about the website hosting services or have some issue resolved since you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat constantly - you are able to do another thing while the agent investigates the issue involved. Furthermore, you are able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the telephone charges that you'll have to pay if you're calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we offer for all of our shared web hosting service, we've live chat support which is online all the time, even on holidays. You can get in touch with us no matter if you already own an account or not, since we can support you with nearly anything, ranging from giving you basic information regarding our solutions if you aren't a customer yet and you are considering to purchase one of our packages, to helping you with setting up an email account in an email client. Some issues are more technical and time-consuming, and you will need to take advantage of the ticketing system that is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, so that any time you have any questions regarding our semi-dedicated service, you will be able to get in touch with our customer support team at any moment regardless if you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, yet we will help you with quite a lot of tech questions as well. We can help you select the proper package for your sites if you don't have an account yet, we can respond to all of the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your PC or smartphone - all this will be done promptly as our live chat service is available all day long, every single day. Whenever you need support, you can talk with a representative and save a long time.