One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our shared web hosting service and you have an inquiry or chance upon a certain obstacle, you can touch base with us 24x7 by posting a helpdesk ticket or by writing an email and we guarantee that you’ll have an answer in no more than 60 minutes. In case the issue can be solved, we’ll do it before we respond to you, whilst if there is something that you need to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try out, and so on. Usually, you’ll obtain a response within maximum half an hour, which goes to say that waiting for hours and hours or even for more than a day to get help is something unthinkable. Our one-hour reply time guarantee applies to any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a helpdesk ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you’ll get a response within no more than 1 hour. You can get in touch with us whenever you like with regards to technical, billing or general matters and given that we will be at your service 24 hours a day, you will invariably get assistance in a timely manner. Depending on the specific question or issue, we’ll supply you with more information, rectify the obstacle if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you have to modify some setting for an Internet app that we can’t access. You can just forget about waiting around for a day for each single response. Actually, in most cases we answer emails and tickets within no more than 20 to 25 minutes.