Phone Support in Shared Web Hosting
We believe that having the option to talk with a live agent is rather important, so we have 3 support lines worldwide (USA, UK and Australia) and you have the option to get in touch with us on the phone for fourteen hours a day. If you consider getting one of our shared web hosting service, for instance, you're able to phone us and find more about our solutions prior to ordering to ensure that we cover all of the system requirements for your web sites. Following the purchase, you will be able to call us about all of the sales or billing issues you may experience, or get any kind of general or basic tech information that you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you would like to know more about the packages, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated problems could require a ticket to give time to our technical support crew to investigate, we'll help you with a range of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you're in another country, we have an international number where you're able to contact us.